Shipping policy
Shipping policy
It's important to start by clarifying to customers that your order processing times are separate from the shipping times they see at checkout.
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
** Free Shipping for orders over $100.00
|
Shipping option |
Estimated delivery time |
Price |
|
Aust Post Standard Shipping |
2 to 8 business days |
$10.00 |
|
Aus Post Express Shipping |
1 to 4 business days |
$15.00 |
|
Freight Please Enquire |
TBA |
$Quote |
In-store pickup
Some products in our store are only available via Click & Collect or local delivery as pre- delivery of the item is required.
You can skip the shipping fees with free local pickup at MCM Sales & Service, 153 Raglan Parade, Warrnambool.
After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are
Monday – Friday 8.30am – 5.30pm
Saturday 9.00am – 12.00pm
*public holidays might affect opening hours
Please have your order confirmation email with you when you come.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at info@mcmtrading.com.au with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@mcmtrading.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@mcmtrading.com.au